Hello Hibiscus Pool & Spa Customers,
We want to Welcome you to CoastLife Pool & Spa. Andrea has told us all about you and we are very happy to have you on board with this merger and having Ken part of CoastLife Pool & Spa. Let us know what questions you may have after reviewing the information below. We hope that we can be your go to pool service company for years to come. We are not your average pool company. You will see that we are very responsive and attentive to our clients.
Though Andrea has provided your information, we will call to make sure we have everything updated in our system to help better service you and your pool. Below is some information about our company and polices for your review. Please let us know if there are any questions. We would be more than happy to answer them.
CoastLife Pool & Spa Company Information:
We would like to introduce ourselves to you: We have been owners in the industry for over eight years. We are Craig Herlan and Stefanie Herlan, the owners of CoastLife Pool & Spa. Craig is the Pool Guru (the pool service technician and repair technician). Stefanie is the Rockstar (The Customer Service and Accounting Representative) but after having 2 kids and a third on the way she is limited on her work with CoastLife these Days). Julie and Jewls are our office staff. Julie is our Office Manager who hands our calls, billing, assignments of our staff and customer service. Jewls is our Quality Control Coordinator, who hands the quality control items of our team and clients as well as helping manage day to day task among other items. We pride ourselves on providing you with personal, professional and dependable service, along with the excellent quality pool service and repairs that you deserve. Previously, Craig spent over 10+ years working in corporate facilities and business management. He has honed in on his expertise with pools and spa service since starting his business over 9 years ago. Stefanie worked as an administrative assistant at Apple prior to CoastLife Pool & Spa. She loves helping people and has always had a passion to work with people, exercising her communication and organizational skills.
Important Enclosures
You will find our policies attached for your review.
Services and Policies
*WE UPHOLD ALL HIBISCUS POOLS PREVIOUS AGREEMENTS*
*WE UPHOLD ALL HIBISCUS POOLS PREVIOUS AGREEMENTS*
All Payment Options and Information Link:
Questionnaire: This will help us better serve you and allow us to set you up in our system. Please take 1-2 minutes to fill this out.
Our Team:
If there are any concerns, please contact us as we are very responsive to our clients.
Again we want to Welcome you to the CoastLife Pool & Spa Family.
Sincerely,
The CoastLife Team
www.coastlifepools.com