This page walks through how we bill, when your invoice arrives, every way to pay it, and the policies that apply to service accounts. Billing questions: (772) 266-4355 or info@coastlifepools.com, Mon to Fri, 7:30 to 4:30.
How We Bill for Pool Service
CoastLife prefers green billing: e-invoices instead of paper, which also gives you an e-statement view of your open history and current invoice at any time. If you currently receive US Mail and would like to switch to e-invoicing, call or email us and we will flip it.
When Your Bill Arrives
Invoices go out on the 1st of the month for that month of service, by email or mail depending on your preference.
Ways to Pay
- Pay My Bill online: the fastest route is the client portal link in the site header, where you can pay by card, debit or bank transfer and see your account history.
- Autopay: card, debit or ACH, charged on the 1st of each month. An authorization form is required; call and we will set it up. Autopay is also how Village Club & Preserve members unlock their extra $10 monthly discount.
- Bank BillPay: schedule a transfer through your own bank for the 1st of the month.
- Check by mail: put the invoice number on the memo line and send it to CoastLife Pools, 3208 SE Federal Hwy, Stuart, FL 34997.
Deposits: approved estimates over $200 for monthly service clients require a deposit to secure parts, materials and scheduling. Non-monthly clients: one-off service calls are paid up front; book one at request service.
Account Policies
Cancellation
Monthly service requires a 30 day cancellation notice, or a fee equal to one month of service to end sooner. CoastLife Pools reserves the right to cancel a client at any time for any legal reason. Final invoices are pro-rated for service, conditioner, salt and any open repairs, and the account closes once payment is made in full.
Returned checks
A bounced check carries a $30.00 fee.
Late payments
Unpaid invoices accrue interest at 2% per 10/31 days (20% per annum) or $15 per month, whichever is higher. Accounts placed with an attorney or collection agency are liable for all collection costs, including legal fees.
Holidays
We observe all major holidays and make your service up the day before or after. Around Christmas and Thanksgiving our technicians take the time to be with their families, and routes shift accordingly.
New to service? The new client questionnaire sets up your plan, contacts and payment authorization in one pass. Plan details live on the service plans page.