*Weekly pool service is based on 4 service visits per month x 12 months = 48 visits per year, typically your pool will be serviced 50-52 weeks out of the year. This leaves 4 weeks for holidays and educational seminars. We will always make special arrangements for service if necessary during those 4 weeks.
YEAR-ROUND CHEMICAL SERVICE INCLUDES:
- Chemical balancing: Test water for proper chlorine level, proper PH balance, total alkalinity, calcium hardness and conditioner levels. The following additional chemicals are also included: chlorine, acid, sodium bicarbonate and soda ash.
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*It is the homeowner’s responsibility to maintain the proper water level in the pool at all times. CoastLife will not fill water due to liability concerns.
POOL COVERS: All pool covers must be removed from the pool on your designated service day. This excludes electronic covers.
RAIN: During light rain (depending on intensity), we test water, balance pool chemistry, add chemicals as needed, check equipment, check and empty baskets and sweep bags, skim leaves and debris if possible. We will do our best to service your pool during heavy rain or lightening storms, but our safety could prevent us from servicing your pool.
INCIDENTAL DAMAGES: CoastLife works to maintain, clean and repair our customers pools. We provide the upmost maintenance on balancing/competing routine maintenance and repairs of pools while being safe and efficient as possible. During the service to your pool, CoastLife and it's employees can not be held liable for accidental residuals of chemicals, routine maintenance and/or repairs or service breakages to old equipment or surroundings to the customer's pool, pool deck, and other related to such. Common breakages, etc are possible. The customer agree's not to hold us liable to these incidents and to no fault of employees or CoastLife personal.
BILLING: Refer to Website Billing Link
HOLIDAYS:All major holidays are observed. We will make service up the following day or prior day.
*During Christmas and Thanksgiving we observe the time to take off for our service techs to spend time with their families. An email reminder about these times will be sent prior.
*This Document Made be updated anytime for better clarification of our Service and Policies.